Chocolate Shop

The Chocolate Shop

The next best thing to eating chocolate is buying chocolate. With so many fellow chocolate fans requesting our recommendations, we hit upon the idea of opening our own on-line Chocolate Shop. Over the coming months, we’ll be showcasing delights by some of Britain’s finest artisan chocolate companies.

You can browse and shop just like at The Chocolate Festival, except now we’re open all hours. (Important if, like us, you’re sometimes seized by 2am chocolate cravings!) No more scouring the streets for chocolate boutiques. No more googling endless websites. It’s all here. Just one little click away…

The Details

Delivery Costs

We believe postage costs should cover postage and packaging. And that’s all. P&P for items under £10 is charged at £3.95, and for items over £10 P&P is charged at £5.95.

Delivery Schedule

To make sure your order reaches you in perfect condition, all our chocolate is sent to you direct from its maker. It will take us a day to process your order. Most orders are delivered within 3-5 working days. International orders take between 5-10 working days. (subject to availability of ingredients) If an item is out of stock, we’ll let you know and offer you the choice to wait, choose an alternative of equal value or refund that part of your order.

To make sure your precious chocolates don’t fall into enemy hands, all orders are posted using Signed-for Delivery. Please make sure someone is at your chosen delivery address to sign for your goodies. If that’s tricky, you can arrange for your parcel to be left with a neighbour or in a secure location. (Please note, however, that in such instances we can’t be held responsible should your parcel get damaged or go AWOL). You can also request that your parcel need not be signed for. Simply email us at chocfestshop@festivalchocolate.co.uk and tell us your wishes.

If your parcel is sent to your nominated delivery address but returned to us marked ‘uncalled for’, we are happy to re-send them to the same address again, so long as you pay the original postage costs. Should you wish to cancel your order, that’s absolutely fine too. You’ll get a refund minus postage costs. Your statutory rights stay the same.

Buying with Confidence

It’s massively important to us at The Chocolate Festival that you’re thrilled with your purchase. That’s why everything you discover in our shop comes with a no nonsense guarantee. In the unlikely event that you should change your mind, simply contact us at chocfestshop@yahoo.co.uk within 7 days of receiving your chocolates and tell us you’d like to return them. Once your chocolates find their way back to us (unopened and un-nibbled), you’ll receive a full refund. To find out more, click here.

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